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Domain Verification Not Working?

If your domain verification is stuck or failing, try these steps:

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Check DNS Propagation

DNS changes can take time to propagate globally. Use a DNS checker tool to verify your records are visible: Enter your domain and check if the records appear globally.

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Verify Record Values

  • Ensure you copied the exact values from AutoSend (including any underscores or periods)
  • Check for extra spaces or hidden characters
  • Verify the record Type is correct (CNAME vs TXT)

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Check Domain Name Format

Some DNS providers automatically append your domain name to records. For example:
  • AutoSend shows: _amazonses.mail.yourdomain.com
  • Your provider might only need: _amazonses.mail or _amazonses
Check your provider’s documentation for the correct format.

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Wait Longer for Propagation

DNS propagation typically takes:
  • 5-30 minutes for most providers
  • Up to 2 hours for some providers
  • Up to 48 hours in rare cases
Be patient and try verifying again after waiting.

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Delete and Re-add Records

If records still aren’t working:
  1. Delete all AutoSend-related DNS records
  2. Wait 10-15 minutes
  3. Re-add all records carefully
  4. Wait for propagation
  5. Try verification again

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Common DNS Provider Instructions

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Cloudflare

  • Log in to Cloudflare dashboard
  • Select your domain
  • Go to DNS > Records
  • Click Add record
  • Set Proxy status to “DNS only” (gray cloud)

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GoDaddy

  • Log in to GoDaddy
  • Go to My Products > DNS
  • Click Add to create new records
  • Note: GoDaddy auto-appends your domain

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Namecheap

  • Log in to Namecheap
  • Go to Domain List > Manage
  • Go to Advanced DNS tab
  • Click Add New Record

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AWS Route53

  • Open Route53 console
  • Select your hosted zone
  • Click Create Record
  • Use simple routing