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Before you can send emails through AutoSend, you need to verify ownership of your sending domain. This ensures:
  • Email deliverability: Verified domains have better inbox placement rates
  • Authentication: Proves you own the domain you’re sending from
  • Security: Prevents unauthorized use of your domain for sending emails
  • Compliance: Meets industry standards for email authentication (SPF, DKIM, DMARC)
Pro Tip: Use a SubdomainWe recommend using a subdomain (like mail.yourdomain.com or emails.yourdomain.com) instead of your root domain. This provides better email deliverability and keeps your transactional emails separate from your main domain’s reputation.
1

Add Your Domain

  1. Navigate to Settings > Domains in your AutoSend dashboard and click the Add Domain button.
  2. Enter your sending domain without http:// or https://
  3. Choose the AWS region closest to your users for optimal email delivery performance. Available regions include:
    • US East (N. Virginia) - us-east-1
    • US East (Ohio) - us-east-2
The region you select will be used to send your emails and should be chosen based on where most of your recipients are located.
If you want support for other regions, please contact us at
2

Configure DNS Records

Once your domain is added, AutoSend will generate the required DNS records. You’ll need to add these records to your domain’s DNS settings. AutoSend requires two types of DNS records:

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DKIM and SPF Records (Required)

These records enable email authentication and prevent email spoofing. You’ll typically see 3-4 records:
  1. Ownership Verification Record: Verifies you own the domain
  2. DKIM Record(s): Cryptographic signatures that prove email authenticity
  3. Mail-From Record: Specifies authorized email sending servers (SPF)
Each record will have the following fields:
FieldDescription
TypeDNS record type (CNAME or TXT)
NameThe subdomain or host record
Content/ValueThe record value to add
PriorityUsed for MX records (usually not applicable)
TTLTime To Live - set to “Auto” or 3600
DMARC (Domain-based Message Authentication, Reporting & Conformance) adds an extra layer of email authentication and provides reporting on email authentication status.
Note
  • Copy the exact values from AutoSend - even small typos can cause verification to fail
  • Some DNS providers add your domain name automatically - check your provider’s documentation
  • Use the copy button next to each record value in AutoSend to avoid errors
  • All DKIM and SPF records must be added for successful verification
3

Verify Your Domain

After adding all DNS records to your DNS provider:
  1. Wait for DNS propagation (typically 5-30 minutes, but can take up to 48 hours)
  2. Navigate back to your domain details page in AutoSend
  3. Click the “Verify Ownership” or “Check Verification” button

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Verification Statuses

Your domain will progress through these statuses:
StatusBadge ColorDescriptionAction Required
UnverifiedRedNo DNS records foundAdd DNS records to your provider
PendingOrangeDNS records found, verification in progressWait for DNS propagation (5 mins - 2 hours)
VerifiedGreenDomain fully verified and ready to useNone - you can start sending!
Verification FailedRedDNS records incorrect or missingCheck your DNS records and try again
When your domain shows a green “Verified” badge, you’re all set! You can now use this domain to send emails through AutoSend’s API.

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Troubleshooting

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Domain Not verifying?

If your domain verification is stuck or failing, try these steps:
DNS changes can take time to propagate globally. Use a DNS checker tool to verify your records are visible:Enter your domain and check if the records appear globally.
  • Ensure you copied the exact values from AutoSend (including any underscores or periods)
  • Check for extra spaces or hidden characters
  • Verify the record Type is correct (CNAME vs TXT)
Some DNS providers automatically append your domain name to records. For example:
  • AutoSend shows: _amazonses.mail.yourdomain.com
  • Your provider might only need: _amazonses.mail or _amazonses
Check your provider’s documentation for the correct format.
DNS propagation typically takes:
  • 5-30 minutes for most providers
  • Up to 2 hours for some providers
  • Up to 48 hours in rare cases
Be patient and try verifying again after waiting.
If records still aren’t working:
  1. Delete all AutoSend-related DNS records
  2. Wait 10-15 minutes
  3. Re-add all records carefully
  4. Wait for propagation
  5. Try verification again

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Common DNS Provider Instructions

  • Log in to Cloudflare dashboard
  • Select your domain
  • Go to DNS > Records
  • Click Add record
  • Set Proxy status to “DNS only” (gray cloud)
  • Log in to GoDaddy
  • Go to My Products > DNS
  • Click Add to create new records
  • Note: GoDaddy auto-appends your domain
  • Log in to Namecheap
  • Go to Domain List > Manage
  • Go to Advanced DNS tab
  • Click Add New Record
  • Open Route53 console
  • Select your hosted zone
  • Click Create Record
  • Use simple routing