Troubleshooting
If your domain verification is stuck or failing, try these steps:
Check DNS Propagation
DNS changes can take time to propagate globally. Use a DNS checker tool to verify your records are visible:
Enter your domain and check if the records appear globally.
Verify Record Values
Ensure you copied the exact values from AutoSend (including any underscores or periods)
- Check for extra spaces or hidden characters
- Verify the record Type is correct (CNAME vs TXT)
Wait Longer for Propagation
DNS propagation typically takes:
- 5-30 minutes for most providers
- Up to 2 hours for some providers
- Up to 48 hours in rare cases
Be patient and try verifying again after waiting.
Delete and Re-add Records
If records still aren’t working:
- Delete all AutoSend-related DNS records
- Wait 10-15 minutes
- Re-add all records carefully
- Wait for propagation
- Try verification again
Common DNS Provider Instructions
Cloudflare
- Log in to Cloudflare dashboard
- Select your domain
- Go to DNS > Records
- Click Add record
- Set Proxy status to “DNS only” (gray cloud)
GoDaddy
- Log in to GoDaddy
- Go to My Products > DNS
- Click Add to create new records
- Note: GoDaddy auto-appends your domain
Namecheap
- Log in to Namecheap
- Go to Domain List > Manage
- Go to Advanced DNS tab
- Click Add New Record
AWS Route53
- Open Route53 console
- Select your hosted zone
- Click Create Record
- Use simple routing