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AutoSend uses Stripe to process payments. Your subscription, payment methods, and invoice history are all managed from one place in the dashboard.
Billing is restricted to workspace Admins. Members do not see the Billing page. See Team roles and permissions for the full breakdown.

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Access your billing details

Open Account Settings > Billing to view and manage everything related to your account’s billing. From this page you can:
  • Review your current plan and the limits included with it
  • Upgrade, downgrade, or cancel your subscription
  • Update payment methods (add a new card, change the default card, or remove an old one)
  • Update billing details such as company name, billing address, and tax ID
  • Download past invoices as PDF for accounting or reimbursement

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Invoices

Every charge generates an invoice that is emailed to the billing contact on file and stored in your Billing page. Invoices include your subscription charges, any add-ons, and any email credits you’ve purchased. If you need to update the email address that receives invoices, change it from the billing details section on the same page.

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Payment methods

You can store multiple payment methods and choose which one to use as the default. AutoSend charges the default payment method automatically at the start of each billing cycle.
If a charge fails, AutoSend retries it a few times. If the payment continues to fail, sending will be paused after 7 days until the invoice is cleared. Make sure your default card is valid and has sufficient funds.

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Plans and pricing

For a full comparison of available plans and what each one includes, visit the pricing page. To understand how plan limits work, when sending is paused, and how email credits extend your sending capacity, see Usage.

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Account inactivity

If your account does not have an active subscription, it is considered inactive. Inactive accounts are queued for permanent deletion after 60 days, including all projects, contacts, templates, campaigns, and sending history. To keep your account and data, resubscribe to a paid plan before the 60-day window ends. For full details, see the Account Inactivity and Data Deletion section of our Terms.

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FAQs

Only workspace Admins can access billing. Members do not see this page. See Team roles and permissions for details.
OpenAccount Settings > Billingand edit your billing details from there. Updates apply to all future invoices.
All invoices are listed on the Billing page. Open any invoice to view it in your browser or download the PDF.
AutoSend will retry the payment a few times and notify the billing contact by email. If the payment continues to fail, sending will be paused on your account after 7 days until the invoice is cleared.
Yes. You can upgrade or downgrade your plan from the Billing page. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.
Accounts without an active subscription are considered inactive and are queued for permanent deletion after 60 days, along with all associated data. Resubscribe before the 60-day window ends to keep your data. See theAccount Inactivity and Data Deletionsection of our Terms for the full policy.